pelbet Privacy Policy

1.Data Controller

pelbet is the data controller responsible for the personal information you provide when using our platform. As data controller, pelbet determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine law and this Privacy Policy.

pelbet operates the online gaming platform available at pelbet.club and is subject to the oversight of the National Privacy Commission (NPC) of the Philippines under Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA").

2.Information We Collect

pelbet collects personal information from you directly, automatically through your use of the platform, and from third parties where permitted by law. The categories of personal data we collect include:

We do not intentionally collect special categories of personal data (e.g., health data, biometric data, political opinions) unless specifically required for responsible gaming compliance purposes and with your explicit consent.

3.How We Use Your Personal Data

pelbet uses your personal data only for the purposes for which it was collected or for compatible purposes. The primary purposes for which we process your data include:

• Account Management — creating, maintaining, and securing your pelbet account; authenticating your identity upon login; processing account updates and password resets.
• Service Delivery — enabling you to access and play games on the pelbet platform; processing deposits and withdrawals; crediting bonuses and promotions to your account.
• Regulatory Compliance — verifying your identity (KYC) in compliance with PAGCOR requirements and the Philippine Anti-Money Laundering Act (AMLA); reporting transactions to AMLC where legally required; fulfilling obligations under the DPA.
• Security & Fraud Prevention — detecting and preventing unauthorized account access; identifying and investigating fraudulent, abusive, or suspicious activity; enforcing pelbet's Terms & Conditions.
• Responsible Gaming — monitoring gaming behaviour to identify signs of problem gambling; administering deposit limits, cooling-off periods, and self-exclusion requests; communicating responsible gaming information.
• Customer Support — responding to your enquiries, complaints, and disputes; maintaining records of support interactions.
• Platform Improvement — analysing usage patterns to improve platform performance, game selection, and user experience; conducting internal analytics and reporting.
• Marketing Communications — where you have consented, sending you information about promotions, bonuses, and new features at pelbet. You may withdraw consent at any time through your account settings or by contacting support.

4.Legal Basis for Processing

Under the Philippine Data Privacy Act and applicable regulations, pelbet relies on the following legal bases for processing your personal data:

• Contractual Necessity — processing required to perform the contract between you and pelbet (i.e., providing the gaming service you have registered for).
• Legal Obligation — processing required to comply with Philippine law, including PAGCOR regulations, AMLA obligations, and NPC requirements.
• Legitimate Interests — processing necessary for pelbet's legitimate interests, such as fraud prevention, platform security, and business analytics, where these interests are not overridden by your privacy rights.
• Consent — processing based on your specific, informed, freely given consent, particularly for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5.Sharing Your Personal Information

pelbet does not sell your personal data to third parties. We may share your information in the following limited circumstances:

• Service Providers — third-party vendors engaged by pelbet to provide services such as payment processing (GCash, Maya, BPI, BDO), identity verification, IT infrastructure, and customer support software. These providers are contractually bound to process data only on pelbet's instructions and in compliance with applicable law.
• Game Suppliers — licensed game providers whose games are integrated into the pelbet platform. Data shared with game suppliers is limited to what is strictly necessary for game operation and technical logging.
• Regulatory Authorities — PAGCOR, AMLC, the National Privacy Commission, law enforcement agencies, and other government bodies where disclosure is required by Philippine law or a valid legal order.
• Business Transfers — in the event of a merger, acquisition, or sale of all or part of pelbet's business, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.
• With Your Consent — any other sharing that requires your explicit prior consent, which will be sought separately.

6.Cookies & Tracking Technologies

pelbet uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyse usage patterns. The types of cookies we use include:

• Strictly Necessary Cookies — essential for platform operation; cannot be disabled without impairing functionality (e.g., session authentication, security tokens).
• Functional Cookies — remember your preferences such as language settings, last-played games, and display options.
• Analytics Cookies — collect aggregated, anonymised data about how members use pelbet to help us improve the platform. No personally identifiable information is shared with analytics providers.
• Security Cookies — assist in detecting fraudulent activity and protecting accounts from unauthorized access.

Most browsers allow you to control cookies through browser settings. Disabling strictly necessary cookies may prevent you from using certain features of the pelbet platform, including logging in.

7.Data Retention

pelbet retains your personal data for as long as your account is active and for the periods required by applicable law and regulatory obligations. Our standard retention periods are as follows:

• Account and identity data — retained for the duration of your account plus a minimum of five (5) years following account closure, as required under Philippine AMLA and PAGCOR record-keeping obligations.
• Financial transaction records — retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications — retained for three (3) years from the date of the last communication.
• Technical and usage logs — retained for up to twelve (12) months, after which they are anonymised or deleted.
• Marketing consent records — retained for the duration of consent plus three (3) years for accountability purposes.

When data is no longer required for the purposes for which it was collected and no legal retention obligation applies, pelbet will securely delete or anonymise it.

8.Your Data Subject Rights

Under the Philippine Data Privacy Act, you have the following rights in relation to your personal data held by pelbet:

• Right to be Informed — the right to know how your data is being collected, processed, and used, as described in this Privacy Policy.
• Right of Access — the right to request a copy of the personal data pelbet holds about you and information about how it is processed.
• Right to Rectification — the right to request correction of inaccurate or incomplete personal data.
• Right to Erasure / Blocking — the right to request deletion or blocking of your personal data where processing is no longer necessary, unlawful, or where consent has been withdrawn, subject to overriding legal obligations.
• Right to Object — the right to object to processing based on legitimate interests or for direct marketing purposes.
• Right to Data Portability — the right to receive a copy of your personal data in a structured, commonly used format.
• Right to Lodge a Complaint — the right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact pelbet's Data Protection Officer at the details provided in Section 14. pelbet will respond to verified requests within thirty (30) days.

9.Data Security

pelbet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption on all pages of the pelbet platform, including login, registration, and payment pages
• Encryption of stored sensitive data including financial information and identity documents
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Rate limiting and account lockout mechanisms to prevent brute-force attacks
• Regular security assessments and penetration testing of the pelbet platform
• Multi-factor authentication options for member accounts
• Incident response procedures to address data breaches promptly and notify affected parties and the NPC as required by law

While pelbet takes data security seriously, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for notifying pelbet promptly of any suspected unauthorised account access.

10.Children's Privacy

The pelbet platform is strictly for persons aged 21 years or older as required by Philippine gaming law. pelbet does not knowingly collect personal data from anyone under the age of 21. If we become aware that a person under 21 has registered an account or provided personal data, we will immediately close the account, forfeit any associated balances, and delete the personal data collected.

If you are a parent or guardian and believe that a minor has created a pelbet account, please contact our support team immediately so we can take appropriate action.

11.International Data Transfers

Certain pelbet service providers and game suppliers operate infrastructure or processing facilities outside the Philippines. Where your personal data is transferred to a country outside the Philippines, pelbet ensures that such transfers are made with appropriate safeguards in place, including:

• Contractual clauses requiring the recipient to maintain standards of data protection equivalent to those required under Philippine law
• Transfers only to jurisdictions that have been assessed as providing adequate data protection
• Binding corporate rules or equivalent mechanisms where transfers are within a corporate group

By using the pelbet platform, you acknowledge that your data may be transferred, stored, and processed in countries other than the Philippines in accordance with this section.

12.Third-Party Services

The pelbet platform integrates third-party services including payment processors, game providers, and analytics tools. These third parties may collect and process technical data in connection with your use of their services within the pelbet platform. pelbet is not responsible for the privacy practices of third-party services and encourages you to review their respective privacy policies.

pelbet does not embed third-party social media tracking pixels, advertising networks, or retargeting tools on the platform without your consent.

13.Changes to This Privacy Policy

pelbet may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered members via email notification or a prominent notice on the pelbet platform at least seven (7) days before the changes take effect.

The "Effective Date" at the top of this policy indicates when the current version came into force. Your continued use of the pelbet platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes.

14.Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or pelbet's handling of your personal data, please contact pelbet's Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights under the DPA have been violated.